Payment and/or Insurance

INSURANCE AND FINANCIAL RESPONSIBILITY:  Please contact your insurance company as soon as possible to determine your coverage for behavioral care and whether pre-authorization, pre-certification, or a special referral are necessary.  Clients are responsible for the timely payment of their account. We bill your insurance for both in-network and out-of-network services as a courtesy, but our financial arrangement is with you, the client.  Please discuss any issues with your provider.  Payment of deductibles and co-insurance are expected at the time of service.  We accept Cash, Check, or Credit/Debit Cards.  A charge of $30 will be added to any returned checks.

Cancellation Policy

CANCELLATION OF APPOINTMENT: If you are unable to keep a scheduled appointment, it is important to cancel at least 24 hours in advance to avoid a late cancellation charge of 50% of the session rate.  Your therapist will provide you with the appropriate number to contact.  Insurance companies do not reimburse for failed appointments.  At intake we will collect a credit or debit card to be kept on file, as you are expected to pay any missed appointment charges prior to your next date of service. Occasionally, events beyond our control interfere with keeping an appointment.  Please let us know as soon as you can if you are unable to keep your appointment.  


Should you need assistance for an issue or specialty that your personal therapist does not possess, your therapist can be very helpful in seeking appropriate referrals. A session to clarify your needs and wants may be helpful in saving you time and expense in finding an appropriate specialist.

Emergency Services

In case of an emergency outside of normal clinic hours, please contact the Crisis Center at 920-436-8888.  They will deal with any emergent/urgent situations and contact our Clinic during normal business hours so we can follow up.